We check manual uploads regularly during the day (UK time) so they are usually accepted the same day as your upload. Once it has been accepted, it will then sync within an hour.
If it does not appear on your event after 48 hours, you may have made a mistake on the upload form. The most common mistake is writing the duration incorrectly. Please use the format hh:mm:ss as shown on the form. If you are not sure why your activity has not been added, please contact us at email@example.com
If you have linked your RFTW profile with your Strava account, please DO NOT upload your activity manually as this will mean your distance will be added twice to your event (if you are taking part in an accumulation style event).
If you don't think your run has been synced automatically through Strava, please contact us at firstname.lastname@example.org and we will have a look first before you do a manual upload.
Note: We cannot take activities off your profile/event if they have been added twice.
RFTW links with directly with Strava so when your run/walk activity is saved onto a Strava account, it will automatically appear on RFTW within 30 minutes or so. Once you have your Strava account linked, there is nothing else for you to do and it will make virtual running so much easier! Just sit back and watch your distance get added to your active events.
You can also upload your runs/walks from other GPS apps manually with our 'Add Run' feature if you don't want to go through Strava. Simply click the 'Add Run' tab and fill in the information about your run and it will sync to your profile within 48 hours.
If you have not linked your Strava account during registration, you will see an orange bar at the top of your page. Please click the link and follow the instructions. Otherwise, you can go to your Profile Settings - Linked Accounts and click on Connect for Strava.
A virtual running event is a running event in which you sign up for online that can be run anywhere in the world at any time of day. We offer various styles of events that range from having a designated time period for completing your chosen running distance to completely open events that you can choose to complete at any time. You can either use a GPS running app, and more specifically, have a Strava account, to link your runs to RFTW or you can manually upload your activities using our 'Add Run' feature. See the 'How It Works' page for details.
Your profile level depends on how many events you have completed, much like earning XP points on a video game. The more events on RFTW that you sign up for and complete, the higher your level will become.