Teddy Bear

Open

Frequently Asked Questions

When will I receive my Open event reward?

We will check for any completed Open events twice per week (usually Mondays and Thursdays) ready to deliver the rewards the same day. Therefore, if you have completed an Open event, you should only need to wait a maximum of four days before the reward is sent out.

For the UK, we send via Royal Mail first class post so you should receive it only a day or two after that but please allow for up to 14 days in case of disruptions.

For Worldwide deliveries, we send via standard Air Mail. Please allow up to 28 days from completing your event to receive your medal.

How do Open events sync?

If you have entered several Open events, you cannot complete all of them with one run as that wouldn't be much fun! If you go for a run, that run will only sync to the first 'single run' Open event and first 'accumulation' Open event that you signed up for, leaving any others incomplete. Your run will still sync to any Challenge, Solo and Free events as normal. Once those first events have been complete, your next runs will automatically sync to the next Open event that you signed up for and so on.

What is an Open event?

The only difference between an Open event and normal events is that you can sign up and run it at any time you wish. There is no timeframe to complete your run/s inside so you can do it whenever you feel like it. Please check the individual event page for the rules of completion.

Do I need a Strava account?

RFTW links with directly with Strava so when your run/walk activity is saved onto a Strava account, it will automatically appear on RFTW within 30 minutes or so. Once you have your Strava account linked, there is nothing else for you to do and it will make virtual running so much easier! Just sit back and watch your distance get added to your active events.

You can also upload your runs/walks from other GPS apps manually with our 'Add Run' feature if you don't want to go through Strava. Simply click the 'Add Run' tab and fill in the information about your run and it will sync to your profile within 48 hours.

How do I link my Strava account?

If you have not linked your Strava account during registration, you will see an orange bar at the top of your page. Please click the link and follow the instructions. Otherwise, you can go to your Profile Settings - Linked Accounts and click on Connect for Strava.

What is the difference between a Solo, Challenge, Open and Free event?

A solo event is a one-off running event in which you have to complete your chosen distance in one run within the time period stated for the event.

A challenge event is an accumulation running event whereby you can run as many times as you want within the time period and all distances get added to your total until you reach your chosen distance. Challenge event rewards will be linked for the duration of the series. The first series is the 'Wonders of the World' from 1 July '19 until 30 June '20.

An open event can be similar to both solo and challenge events, however you can sign up anytime and complete your chosen distance in as much time as you need as there are no specific dates. Please check the individual event for more details.

A free event is a practice event in the same style as a solo event, however there is no entry fee. You will also receive a reward for completing your run.

How do I submit my run?

There are two options for submitting runs.

1. You don’t need to! The great thing about RFTW is that it is all automated. As long as you have linked a Strava account to your profile here, your run will automatically get uploaded.

2. You can manually upload evidence of your run/walk from other GPS apps by using our 'Add Run' feature. Just fill out the information about your run, upload a screenshot/image of your GPS based activity and we will check it and sync it for you.

On your profile, you will see the events that you have entered with a little bar at the top stating whether you have completed it yet or not. If yours does not indicate completion within 48 hours or by the end of an event, please email us at contact@runfortheworld.org.