If you have linked your RFTW profile with your Strava account, please DO NOT upload your activity manually as this will mean your distance will be added twice to your event (if you are taking part in an accumulation style event).
If you don't think your run has been synced automatically through Strava, please contact us at email@example.com and we will have a look first before you do a manual upload.
Note: We cannot take activities off your profile/event if they have been added twice.
Yes, we are now allowing treadmill runs to be synced directly from Strava and also allow manual uploads of treadmill runs with the uploaded image of the treadmill stats. Please do not cheat whilst using a treadmill such as hopping on and off as we are trying to motivate you to complete the full distance that you sign up for.
If you have linked a Strava account, once you have finished and saved your run, your results should take less than an hour to show up on the website. You can view your result either on the event results table that you signed up for or on your 'My Events' page. Please don't worry if it does not appear immediately, however if it has not appeared within 24 hours, please contact us at firstname.lastname@example.org and we will try to find out why.
If you are uploading your run manually, please allow up to 48 hours for us to check and sync to your events. If you cannot see the added distance on your event after this time, please contact us.
If your run means that you have completed an event, you will receive an email to state that you have completed the event and your medal will be sent out soon after. If you do not receive this email when you think that you should have completed an event, please contact us.
Note: If you are using the automated syncing with Strava and you think an activity has not been added to your event, please do NOT add the run manually until you have contacted us. this may result in your distance being added two times and we are unable to remove distance from your event.
A virtual running event is a running event in which you sign up for online that can be run anywhere in the world at any time of day. We offer various styles of events that range from having a designated time period for completing your chosen running distance to completely open events that you can choose to complete at any time. You can either use a GPS running app, and more specifically, have a Strava account, to link your runs to RFTW or you can manually upload your activities using our 'Add Run' feature. See the 'How It Works' page for details.
Your profile level depends on how many events you have completed, much like earning XP points on a video game. The more events on RFTW that you sign up for and complete, the higher your level will become.
1. You don’t need to! The great thing about RFTW is that it is all automated. As long as you have linked a Strava account to your profile here, your run will automatically get uploaded.
2. You can manually upload evidence of your run/walk from other GPS apps by using our 'Add Run' feature. Just fill out the information about your run, upload a screenshot/image of your GPS based activity and we will check it and sync it for you.
On your profile, you will see the events that you have entered with a little bar at the top stating whether you have completed it yet or not. If yours does not indicate completion within 48 hours or by the end of an event, please email us at email@example.com.